Submit account, subscription, connection, and payment questions through the user panel. Include the issue and what you’ve already tried in one ticket so support can investigate further.
You must be logged in to access tickets. Check replies and ticket progress in the user panel.
The user panel ticket system is currently the only publicly listed contact channel. Response times depend on the issue backlog and investigation complexity; no fixed response time is guaranteed. Check your ticket for replies or requests for more information.
For matters that require checking account records, including subscription status, payment results, data usage questions, refund requests, and connection issues. Keep follow-ups about the same issue in one ticket to maintain a complete record.
VPNRQ has not published a support email address. Submit account and order questions through the ticket system. Email support is not available, and no email response time is provided.
VPNRQ has not published a Telegram contact account. For connection issues and after-sales support, use the ticket system. Telegram is not currently a support channel, and no response time is provided.
Start by describing the issue, then explain when it happens. There’s no need to include everything—just enough to help reproduce and investigate the problem.
Include your platform, client name, selected region, and route type. Say whether you can’t connect at all or whether the target app still won’t open after connecting. Include the exact error message, when it occurred, and the checks you’ve already tried. If you attach screenshots, hide account and subscription credentials.
Include the order number shown in the panel, selected plan, payment method, and current order status. If you’ve paid but the status hasn’t updated, attach proof of payment and hide any personal information unrelated to the investigation. Keep payment records in your ticket; don’t post them publicly.
VPNRQ offers a 14-day no-questions-asked refund. To request one, specify the order and what you’re requesting so support can review it through your ticket. For data resets, plan upgrades, and other billing questions, include the status shown in the panel. See the Terms of Service for full refund terms.
Read the Terms of Service →Don’t include your account password, full subscription link, or access token in a ticket. If logs or screenshots contain any of these, redact them first while keeping the error details relevant to the issue.
If you’re unsure how to complete a step, start with the guides. If setup is complete but the connection isn’t working, follow the troubleshooting guide one step at a time. If the issue persists, include your findings in a ticket.
Review common information about accounts, subscriptions, and billing before deciding whether your specific order needs to be checked.
View Help →Follow the steps to get a client, import your subscription, and check your connection.
View Guides →Find solutions by symptom, including connection failures, websites that won’t load, slow speeds, and subscription update errors.
Open the Troubleshooting Guide →